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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Goods in resaleable condition can be returned for a full refund, minus shipping charges, within 30-days, for any reason. We don't charge enough for our products to make shipping refundable, sorry. Goods damaged due to improper handling or shipment will not be fully refunded, at our discretion.

Goods are protected by a 2-year parts and labor repair warranty on electrical problems that fail due to failure of any kind under normal use. We reserve the right to refuse replacement for misused equipment, at our sole discretion. We want happy customers so if there is something wrong with your unit, please contact us right away and we'll try to diagnose, repair, or replace your unit. We do not generally offer refunds outside of 30 days.

Please email us at listening at virtueaudio.com for a return address and RMA #. Please specify the word RETURN in the subject line.

I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your warranty and return policy?
  Goods in resaleable condition can be returned for a full refund, minus shipping charges, within 30-days, for any reason. We don't charge enough for our products to make shipping refundable, sorry. Goods damaged due to improper handling or shipment will not be fully refunded, at our discretion.

Goods are protected by a 2-year parts and labor repair warranty on electrical problems that fail due to failure of any kind under normal use. We reserve the right to refuse replacement for misused equipment, at our sole discretion. We want happy customers so if there is something wrong with your unit, please contact us right away and we'll try to diagnose, repair, or replace your unit. We do not generally offer refunds outside of 30 days.

Please email us at listening at virtueaudio.com for a return address and RMA #.

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.